Customer Success Team Lead

Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming. We're committed to accessibility, fairness, and inclusivity, fostering a community of like-minded individuals who value ethical gaming practices and prioritize our players' safety and enjoyment.

Requirements

• Participate in the recruitment, onboarding & training of new hires
• Oversee daily operations in Customer Success
• Initiate & conduct regular 1:1 sessions with team members
• Managing shifts and ensuring team members' success
• Support in the design & induction of training sessions
• Handle escalations within and outside of the Customer Success domain
• Ensure consistent application of customer success strategies

Benefits

• Competitive salary
• Premium Health insurance
• Career and skills development opportunities
• Fun and collaborative team environment