Client Support Specialist

Client Support Specialist job at BID Operations in Kuala Lumpur, Malaysia, delivering high-quality client service, handling complex inquiries, and contributing to operational excellence.

Requirements

• Manage and resolve client inquiries across live chat, email, and ticketing systems
• Provide accurate guidance on trading platforms and product features
• Act as an escalation point for junior team members
• Ensure adherence to regulatory and compliance requirements
• Maintain detailed case documentation and follow-up actions
• Consistently meet or exceed SLAs, CSAT, and QA targets

Benefits

• Healthcare coverage (medical, dental, optical)
• Gym benefits