Technical Support Specialist (Orlando, FL)

The Technical Support Specialist role at Biller Genie plays a crucial role in ensuring effective communication and timely resolution of customer inquiries. As a member of the Tech Support team, you will be responsible for answering incoming calls and chats from customers, assessing their needs, and forwarding them to the appropriate support team for further assistance.

Requirements

• High school diploma or equivalent; additional certifications or relevant education is a plus.
• Proven experience in a customer service role, preferably in a phone and chat support environment.
• Excellent verbal and written communication skills, with a strong command of the English language.
• Active listening skills and the ability to empathize with customers while maintaining a calm and professional demeanor.
• Strong problem-solving skills and the ability to think quickly and adapt to changing situations.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong attention to detail and accuracy in documenting customer interactions and information.

Benefits

• Comprehensive Medical, Dental, and Vision Plans
• 401k with up to 4% Company Match
• Flexible Open Paid Time Off (PTO) Policy