The VP, Payment Programs leads the strategy definition and execution of Billtrust's Payment Programs, overseeing onboarding, operation, support, risk / fraud, billing and settlement operations across all payment types and via all third-party relationships.
Requirements
- Plan, direct, coordinate, and oversee operations activities related to Billtrust products and Payment Programs
- Promote an increase in departmental productivity and efficiency, effectiveness, and overall profitability through vendor relationships, internal coordination, active monitoring of team activities, and continuous process improvement
- Drive innovation and appropriate use of new technologies, fintech/banking partners, and/or internal platforms to ensure best in class operations in payment services for customers, partners, as well as potential new revenue-generating opportunities
- Architect and execute operational transformation initiatives to enhance efficiency, reduce manual processes, and drive straight-through processing rates across all payment types
- Establish and monitor key performance indicators (KPIs) including transaction success rates, settlement accuracy, processing times, fraud rates, and customer satisfaction metrics
- Lead efforts to ensure enterprise-wide compliance with all applicable regulations including PCI DSS, NACHA Operating Rules, card network policies (Visa, Mastercard), ACH regulations, wire transfer requirements, and emerging payment rails
- Lead enterprise risk assessments and manage business continuity planning for payment operations
- Create strategic vision and collaborate with senior and/or executive leadership to define and ensure success of strategy in alignment with organizational objectives
- Serve as an escalation point for highly complex, priority issues
- Collaborate with product and development teams, providing insight related to payment operations, card network rules, third party vendors, etc.
- Build, lead, and develop high-performing payment operations organization spanning multiple functional areas and layers
Benefits
- Work from Anywhere
- A Culture that Lives its Values
- Flexible Working Hours
- Open PTO
- Sabbatical
- Paid Parental Leave
- Opportunities for Growth
- Recognition
- Benefits: Medical, dental, vision, 401(k) with company match, short-term and long-term disability, flexible spending accounts, HSA, and life, cancer, and AD&D insurance
- Minimal Bureaucracy
