Associate - Community & Retention

We are seeking an Associate - Community & Retention to help us relaunch and redefine our Telegram presence into a vibrant, proactive, and engaging space. As a visible and trusted representative of Bitpanda, you will moderate discussions, spark engaging conversations, and embody our brand voice. If you're passionate about crypto, community spaces, and bringing people together through impactful conversations, this role is for you.

Requirements

• 1 year of proven experience managing Telegram or similar chat-based communities
• Bilingual communicator: Fluent in German (native or near-native level) and comfortable engaging in English with professionalism and personality
• Customer-Centric and a naturally social mindset: Passionate about the customer experience with a keen sense of what builds loyalty and drives engagement in online spaces
• Clear Communicator: Effective across all levels, including insight sharing, escalation handling, and feedback delivery

Benefits

• Hybrid-working model with 25-Work From Anywhere days
• Competitive total compensation package including participation in our stock option plan
• Market-leading benefits programs shaped by our Time & Flexibility policies
• Company-wide and team events — both in-person and virtually!
• Bitpanda swag to keep you living the brand