Cisco Collaboration - L2 Engineer
Black BoxBengaluru, Karnataka, India
Posted December 5, 2025
Full Time
About the Company
Black Box is a global leader in digital infrastructure solutions, offering comprehensive services including network integration, managed services, and a wide range of technology products to Fortune 100 enterprises. With a focus on end-to-end solutions in areas such as cybersecurity, data center buildouts, and modern workplace solutions, Black Box leverages a global team and strategic partnerships to deliver cutting-edge AV, IoT, KVM, networking, and infrastructure solutions across various industries.
Job Description
Monitor and maintain Cisco unified communication systems, provide Level 2 remote technical support, and troubleshoot issues related to voice, video, and messaging systems.
Requirements
- Monitor and maintain Cisco unified communication systems 24/7
- Provide Level 2 remote technical support for all Cisco UC products and services
- Troubleshoot and resolve issues related to voice, video, and messaging systems
- Manage Tickets, incident, problem, change & development requests via ITSM
- Ability to isolate the problem and fix or escalate to the next level on timely manner and ensure timely updates