Response Center Analyst 1 Technical Product Support - Lead
Black BoxBengaluru, Karnataka, India
Posted December 4, 2025
Full Time
About the Company
Black Box is a global leader in digital infrastructure solutions, offering comprehensive services including network integration, managed services, and a wide range of technology products to Fortune 100 enterprises. With a focus on end-to-end solutions in areas such as cybersecurity, data center buildouts, and modern workplace solutions, Black Box leverages a global team and strategic partnerships to deliver cutting-edge AV, IoT, KVM, networking, and infrastructure solutions across various industries.
Job Description
Provide first-level support for external and internal customers, identify issues that need attention from Engineering or product teams, and deliver customer service via chat, phone, and ticketing system.
Requirements
- 2+ years of technical support experience with call center exposure
- 1-2 years of team-lead experience
- Product support experience in one or more of the following areas: Copper Cabling, Fiber Cabling, KVM Switches, Video Multimedia, Datacom/Networking, Cabinet Rack Enclosures