Senior Desktop Engineer
Black BoxPlano, Texas, United States
Posted October 16, 2025
Full Time
About the Company
Black Box is a global leader in digital infrastructure solutions, offering comprehensive services including network integration, managed services, and a wide range of technology products to Fortune 100 enterprises. With a focus on end-to-end solutions in areas such as cybersecurity, data center buildouts, and modern workplace solutions, Black Box leverages a global team and strategic partnerships to deliver cutting-edge AV, IoT, KVM, networking, and infrastructure solutions across various industries.
Job Description
Configure, test, and deploy laptop and workstation hardware and software to users, troubleshoot and repair break/fix issues, and provide solutions to user issues.
Requirements
- Configure, test, and deploy laptop and workstation hardware and software to users
- Troubleshoot and repair break/fix issues
- Provide solutions to user issues
- Train users in basic problem resolution and understanding of how to make efficient use of their PCs
- Create, monitor, update, and close tickets using Service Now ticketing system
- Adhere to Black Box corporate, technology and security policies
- Remain current on technical and operational details concerning PC products and support