Applications Engineering, Principal Engineer

Black Duck Software, Inc. is looking for a Principal Applications Engineer to join their Technical Support team. The ideal candidate will have 12+ years of experience in technical support, a bachelor's degree in Computer Science, Engineering, or a related field, and excellent communication skills. The role involves troubleshooting and resolving complex technical issues, collaborating with developers and support teams, and creating knowledge base articles.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 12+ years of experience in technical support.
• Ability to read and debug code in one or more of the following: C/C++, C#, Objective-C, Java.
• Excellent communication skills—both written and verbal.
• Solid understanding of Unix/Linux systems and scripting.
• Experience with 3 or more of the following:
• Troubleshooting complex applications
• Container Orchestration tools – Docker Swarm & Kubernetes
• Web application servers, particularly Tomcat
• Databases, SQL
• Open Source Software
• Jenkins, TeamCity, or other CI tools

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance