Solutions Engineer

At Blacksmith, we provide cloud infra to help companies run their CI (GitHub Actions) substantially faster and cheaper. Our mission is to build a CI cloud. We're a high-growth startup looking for a Solutions Engineer to join our team in NYC.

Requirements

• Thrive in an in-person environment in NYC, 5 days a week.
• Are technical and resourceful. You can pick up new systems quickly, dive into logs, troubleshoot CI issues, and help unblock customers when things go wrong.
• Have a high degree of customer empathy. You genuinely want customers to succeed and feel confident working with both junior and senior engineers.
• Are comfortable being responding to tickets, answering questions, and digging into infrastructure issues. You should be comfortable helping customers migrate, optimize, and scale their CI workloads.
• Enjoy learning and constantly ask: “How can this be better?”
• Can communicate clearly and effectively — both verbally and in writing. You’ll often be a technical point of contact for some of our best customers.
• Are tenacious and detail-oriented. You follow up, close the loop, and make sure issues are resolved end-to-end.
• Are excited to be part of a high-growth startup where priorities can shift quickly and there’s always more to build.

Benefits

• Medical, Vision, and Dental insurance
• Competitive base + equity
• Unlimited PTO
• Quarterly offsite
• Early-exercise stock options
• 12 weeks fully paid parental leave (US)