Senior Technical writer
BlackStone eITNasr City, Cairo, Egypt
Posted February 4, 2025
Full Time
About the Company
We are a global team who's passionate about transformative enterprise solutions & intelligent design. Our solutions and designs are out to reshape the way people interact with technology. BlackStone eIT supplies innovative solutions to automate and digitally transform human and information intensive processes. We empower breakthrough business results with smarter workflows, augmented business intelligence with AI insights, and through real-time situational awareness which all drive better business outcomes. BlackStone offers a portfolio of next generation solutions, tools, and technologies to be used as a platform to transform traditional organizations into modern smart organizations. Our solutions are designed to dramatically reduce operating costs, increase competitiveness, mitigate risk, boost internal productivity, improve the customer and employee experience, and to make the previously impossible, possible.
Job Description
We are seeking a highly skilled Senior Technical Writer to create, edit, and maintain high-quality documentation for our products and services. The role focuses on translating complex technical concepts into clear and concise documentation for diverse audiences, requiring strong writing, research, and collaboration skills.
Requirements
- Develop and maintain technical documentation, including user guides, API documentation, FAQs, online help, white papers, and training materials.
- Collaborate with engineering, product management, and support teams to understand technical concepts.
- Organize and structure content for clarity and usability.
- Edit and review documentation to ensure consistency and readability.
- Conduct interviews, research, and testing to gather information about products and technologies.
- Maintain and update documentation to reflect product changes.
- Mentor junior writers and provide editorial feedback.
- Experience with documentation tools such as MadCap Flare, RoboHelp, Confluence, Markdown, GitHub, XML, DITA, and CMS platforms.
- Strong ability to work cross-functionally with developers, engineers, designers, and product teams.
- Experience working in Agile/Scrum methodologies.
