CRM Product Owner, Afterpay Post-Sales

As a CRM Product Owner, you will be a part of the Block Sales Strategy & Operations - CRM Solutions team, with a focus on designing and creating enterprise solutions for Afterpay's global Professional Services.

Requirements

• Inspire creativity and translate Go-To Market executive strategy to ensure cohesiveness across Sales > Professional Services functions
• Consult and guide partners to maximize value of connected applications including Salesforce Service Cloud, Slack, and other third-party GTM tools
• Strategize future technology investments to align with business goals and objectives
• Manage overall project intake, prioritization, and definition processes for supported business partners
• Establish KPI metrics to understand return on investments and impact on process domain
• Identify and mitigate risks, dependencies, and impacts across cross-functional business and technology teams
• Oversee delegation and execution of strategic initiatives by a team of Business Systems Analysts, QAs, and Developers
• Collaborate with CRM Platform and Architecture teams to ensure successful implementation of user-friendly, scalable solutions
• Maintain and report on overall initiative and roadmap progress, status, and health
• Lead requirements gathering sessions, document current and future state business processes, and understand business priorities to recommend technology solutions
• Identify opportunities to improve or automate current state business processes
• Create user stories to support the design and development of Salesforce solutions
• Manage, groom, prioritize backlog, and partner with the delivery team for delivery
• Help improve standardization and adoption of common practices
• Strong data analysis skills and experience improving data quality

Benefits

• Remote work
• Medical insurance
• Flexible time off
• Retirement savings plans
• Modern family planning