Manager, Customer Experience

We are seeking a Manager, Customer Experience to lead our Customer Care teams across all client accounts, overseeing team performance, SLA compliance, client satisfaction, and continuous service improvement.

Requirements

• 5+ years of experience in corporate travel operations
• 2+ years of team leadership experience
• Deep understanding of GDS functionality, online booking tools, corporate travel policy, and supplier/vendor agreements
• Proficient with Salesforce or similar CRM tools
• Strong problem-solving and conflict resolution skills
• Excellent written and verbal communication skills
• Ability to work independently and lead through ambiguity

Benefits

• Full job description summary provided
• Blockskye is an equal opportunity employer