NOC Engineer
blueAPACHEColombo, Western Province, Sri Lanka
Posted August 22, 2025
Full Time
About the Company
Since 1998, blueAPACHE has been helping organisations access technology to their business advantage. We achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America. blueAPACHE is renowned for helping organisations grow by removing the IT capital investment required to fund expansion. By delivering IT as a Service, blueAPACHE has revolutionised the way organisations access technology and communications with affordable solutions that provide true scalability, elasticity and agility. Our team of industry specialists work together to provide outstanding solutions to the complex technology problems. In addition to taking ownership of our clients’ IT challenges, we also leverage technology to improve business performance, align strategy, and drive their business objectives. With technical expertise, experience and infrastructure, blueAPACHE are the ideal technology partner for organisations looking for a professional IT services partner that will enable them to free up capital expenditure and focus on their core business – knowing that their IT is aligned to their needs, tailored for their objectives and underpinned by a team of industry experts.
Job Description
blueAPACHE is an Australian-owned Managed Service Provider offering a vibrant, customer-focused culture. They are looking for a NOC Engineer to manage their clients' infrastructure, resolve incidents, and provide excellent customer service. The company emphasizes growth, development opportunities, and employee appreciation.
Requirements
- Identify and take action on incoming major incidents.
- Manage client infrastructure according to contractual commitments.
- Provide excellent customer service and communication.
- Ensure integrity of managed environments.
- Support best practice design and implementation.
- Troubleshoot and resolve incidents from alerts.
- Manage backups.
- Perform firewall/security upgrades.
- Respond to network outages via Vendor.
- Assist with monitoring.
- Perform Incident Management.
Benefits
- Opportunities for professional development.
- Hybrid/work from home model.
- Employee referral programs.
- Regular social events.
