Customer Experience Manager, South Germany

Customer Experience Manager for Systemic Mastocytosis at Blueprint Medicines, a Sanofi company. Create general awareness of the disease and communicate early identification information to the wider referral network. Strategically focused on realizing goals related to systemic mastocytosis and contributing to the future overall success of the company.

Requirements

• Desired experience in the field of Specialty Care/Rare Disease/Oncology
• Experience as a Customer Network/Experience Manager preferred
• Several years of experience in the distribution of pharmaceuticals, biotechnology
• Experience in the referrer business, work in and with networks or as a key account manager
• Expertise in disease education
• Pharmaceutical sales representative training after 75 AMG or scientific studies
• Excellent interpersonal and communication skills
• Solution-oriented mindset
• Ability to dynamically adjust priorities to changing circumstances
• Agile learner with complex environments experience
• Autonomous approach to new customer acquisition
• Strong customer management skills
• In-depth understanding of the operational aspects of treatment pathways
• Ability to use an omnichannel approach
• Affinity for new technologies
• Strong commercial business acumen
• Digital and analytical capabilities
• Adhering to compliance and regulatory rules and procedures
• Strong communication skills in German & English
• Commitment to our Core Values

Benefits

• Flexible working hours
• Opportunity to work in a dynamic and innovative company
• Chance to make a meaningful impact in the lives of patients with systemic mastocytosis
• Collaborative and agile work environment
• Professional development opportunities
• Comprehensive training and development programs
• Competitive salary and benefits package
• Employee relocation assistance (not explicitly mentioned, but inferred from the job location)