Consultor Service Now

At Bluetab, we're a united and horizontal team that values collaboration, teamwork, and continuous learning. We're looking for a passionate technologist with a strong focus on Customer Service Management (CSM) and App Engine to design, build, and evolve business solutions on the ServiceNow platform.

Requirements

• Design and implement end-to-end CSM solutions (case management, SLAs, entitlements, portals, and Agent Workspace)
• Develop custom applications using App Engine (tables, forms, flows, UI, business logic)
• Implement automations through Flow Designer, Business Rules, and Script Includes
• Define scalable and secure data models (roles, ACLs, information segregation)
• Integrate ServiceNow with external systems (CRM, ERP, channels of attention) via REST APIs
• Ensure development practices upgrade-safe, performance, and governance of the platform
• Collaborate with business stakeholders to translate operational needs into technical solutions

Benefits

• Indefinite contract
• Continuous training
• Individualized career plan
• Social benefits (savings fund, medical insurance, food vouchers, vacations, etc.)