Head of Customer Success and Implementation

Bnberry is a pioneering technology company in the hospitality industry, dedicated to bridging the gap between traditional hotels and short-term rental platforms through innovative solutions. We are in search of an experienced and strategic Head of Customer Success and Implementation to lead our efforts in maximizing client satisfaction and ensuring the seamless onboarding of our partners.

Requirements

• 3–5+ years of experience in Customer Success, Account Management, or Implementation leadership
• Experience managing large, fast-paced portfolios and leading sizeable account or onboarding teams
• Background in SaaS, hotel tech, or hospitality platforms (strong plus)
• Proven track record of driving revenue growth, renewals, upsells, and performance improvements
• Strong negotiation and executive communication skills
• Operationally minded with experience building scalable CS and onboarding processes
• Analytical, with the ability to turn data into insights that drive revenue outcomes
• Comfortable navigating multi-property hotel groups and complex client organizations

Benefits

• Generous vacation time
• Remote work flexibility
• Professional development programs
• Advanced productivity tools and cutting-edge reporting systems