Vice President, Client Service Management

At BNY, our culture allows us to run our company better and enables employees’ growth and success. We’re seeking a future team member for the role of Vice President, Client Service to join our Client Service Management team.

Requirements

• Develop a deep understanding of our client’s business, operating model and technology strategy
• Deliver exceptional service aligned to clients’ needs and expectations across BNY’s product and services offering
• Act as the central point of escalation across Operations, Technology and service delivery
• Cultivate a deep relationship and appreciation for what drives our clients’ service requirements
• Facilitate communication across our clients’ organization
• Maintain a culture of continuous service improvement across all products and services
• Monitor service quality, product performance, and overall client experience
• Deliver operational analytics, insights, and transparency into service performance
• Guide service evolution based on client requirements and changing operating model
• Drive quality client experience and service through thought leadership based on client feedback and our in-depth service knowledge and expertise
• Provide strategic insight into improvements across service delivery, product, technology, and operations, to create optimal client solutions
• Navigate our technology, product, and operations groups to improve service today, and build better solutions for the future

Benefits

• Flexible global resources and tools
• Generous paid leaves, including paid volunteer time
• Competitive compensation
• Benefits and wellbeing programs