Customer Success Associate (Sweden)
Board IntelligenceStockholm, Sweden
Posted October 3, 2025
Full Time
About the Company
Board Intelligence is Europe's largest board technology and advisory firm. Trusted by more than 80,000 leaders across the Fortune 500, FTSE 100, and OMX 30, Board Intelligence supercharges boards with the science of board effectiveness. Through a suite of AI-powered software tools and services that distil twenty years of boardroom experience, Board Intelligence improves the efficiency of board processes and the effectiveness of boards — giving governance teams time back and enhancing the board’s impact on organisational performance.
Job Description
Board Intelligence is seeking a Customer Success Associate to join their Swedish commercial team in Stockholm. This role involves full customer lifecycle management, customer success, and support for both onboarding and existing customers, with a focus on operational excellence, customer satisfaction, and revenue growth. The company fosters a supportive and collaborative environment with opportunities for professional development and learning.
Requirements
- Strong communication skills in Swedish (written and verbal)
- Genuine interest in customer service and relationship building
- Ability to explain technical concepts clearly
- Comfortable handling customer queries
- Organised and detail-oriented
- Proactive problem-solver
- Team player
- Curious and eager to learn
Benefits
- 25 days of Vacation with Advanced Vacation days
- Wellness benefits including a wellness hour per week for exercise
- Parental leave with 90% salary coverage for up to 6 months
- Comprehensive insurance including Group Life, TFA Safety and Travel
- Regular team lunches and fikas
- ITP1 + Flexpension
- Vision benefit with free eye test & terminal glasses
- Tax-free daily allowances for travel
