Customer Success Manager

Board is seeking a dynamic Customer Success Manager to support customers on their journey from prospects to active users, minimizing churn, and ensuring alignment with internal and external partners. This role involves customer engagement, problem-solving, and building long-lasting relationships to drive positive outcomes and represent Board solutions effectively.

Requirements

• 3+ years of expertise in Enterprise-level Customer Success Management, Consulting or Sales
• Ability to align internal resources to meet and exceed customer requirements and deadlines.
• Stellar presentation skills, client management, and written communication skills
• Experience of working with customers undergoing enterprise transformation with organizational change management/or project management skills/qualifications
• Strong channel partners experience and managing customers indirectly
• Native/bilingual proficiency in Japanese and fluency in English
• Willingness to travel to the client’s location
• Professional curiosity and proactive customer-driven mentality
• Executive presence and communication skills
• Ability to handle multiple priorities and adapt to change
• Capacity to remain calm under pressure
• Ability to manage and support own book of business

Benefits

• Equal opportunity employer