Boingo is seeking a high-performing Director Account Manager to cultivate, retain, and grow a portfolio of high-value client accounts.

Requirements

Act as an individual contributor to Lead and own the complete lifecycle of the client relationship, from onboarding and ongoing satisfaction to strategic growth.
Actively manage the account to secure renewals and identify and execute on new business and upsell opportunities.
Serve as a strong, credible internal voice of the customer, advocating for their needs and successfully navigating internal complexities to get things done.
Develop and maintain highly effective relationships with executives and key stakeholders, working collaboratively to align company strategy with account success.
Be a skilled negotiator and problem-solver, with the ability to lead tough conversations and work through complex issues to ensure positive outcomes.
Act as the primary liaison between the client and internal teams, including engineering, product, and operations, ensuring a cohesive and unified approach to service delivery.
Regularly communicate and present venue performance to company leadership and key stakeholders, providing insights that inform strategic decisions.

Benefits

Boingo is seeking a high-performing Director Account Manager to cultivate, retain, and grow a portfolio of high-value client accounts.

Act as an individual contributor to Lead and own the complete lifecycle of the client relationship, from onboarding and ongoing satisfaction to strategic growth.
Actively manage the account to secure renewals and identify and execute on new business and upsell opportunities.
Serve as a strong, credible internal voice of the customer, advocating for their needs and successfully navigating internal complexities to get things done.
Develop and maintain highly effective relationships with executives and key stakeholders, working collaboratively to align company strategy with account success.
Be a skilled negotiator and problem-solver, with the ability to lead tough conversations and work through complex issues to ensure positive outcomes.
Act as the primary liaison between the client and internal teams, including engineering, product, and operations, ensuring a cohesive and unified approach to service delivery.
Regularly communicate and present venue performance to company leadership and key stakeholders, providing insights that inform strategic decisions.