Client Experience Manager
BoldrPasig, Philippines
Posted October 1, 2025
Full Time
About the Company
Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.
Job Description
Boldr is seeking a motivated Client Experience Manager to join their growing team. This role focuses on cultivating and nurturing client relationships, managing team captains, and ensuring client success through regular communication, performance reporting, and continuous improvement initiatives. The ideal candidate will be a self-starter, analytical, and passionate about delivering world-class client experiences.
Requirements
- 3+ years in a Client facing role
- 3+ years knowledge of BPO, Staffing, Tech, or other Business Service Industries
- 3+ years people management experience
- 3+ years managing leadership roles
- Strong analytical and critical thinking skills
- Excellent communication and interpersonal skills
- Problem solving skills
- Problem solving and root cause analysis skills
