Manager, Client Experience Technical

We are looking for a self-starter, hard-working, and dedicated team member to be a key part of our Client Experience team. In this role, you will maintain and nurture Boldr's Client relationships, develop and empower Team Captains, and act as a business owner taking full accountability for the success of your Client and teams.

Requirements

• Curious and authentic, just like us!
• Analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction
• Bachelor's/College Degree of any related field
• 5+ years in a Client facing role
• 2+ years knowledge of BPO, Staffing, Tech, or other Business Service Industries
• 2+ years people management experience
• Manipulate Excel or Google Sheets, and Google Slides
• Maintain an open dialogue with the organization's external and internal Client partners
• Read, research, and draft letters, emails, and documents
• Identify complex problems and review related information to develop and evaluate options and implement solutions
• Speaking in a public setting and delivering presentations to individuals and groups
• Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement