Manager, Implementations

As the Manager, Implementations, you will lead and develop Team Leads and/or Implementation Specialists, ensuring consistent, high-quality delivery across all customer segments while building a structure that supports sustainable growth.

Requirements

• At least 5 years of experience in a similar role; e.g., implementation, project management, professional services, consulting, etc.
• Proven people management experience with the ability to coach, mentor, and develop your team members.
• High-level understanding of the HR space, including hiring and workforce management concepts.
• Proven track record with mid-market level engagements; able to lead autonomously to successfully deliver customers’ desired business outcomes.
• Proficiency with Google Suite and ticketing system (e.g. Intercom, Linear).
• Ability to manage time and work effectively within a fast-paced, changing environment that is going through high growth.
• Comfortable working with customers to research business processes, diagnose and resolve software issues. Must understand driving factors for customer requirements.
• Advanced understanding of and ability to explain system-to-system integrations.
• Demonstrated ability to influence cross-functional partners and upper management to impact decision-making.
• Ability to travel onsite for customer kickoff meetings (typically a few times per quarter).
• Familiarity with project management tools (i.e. Asana).

Benefits

• 401k Matching
• Generous Paid Time Off
• Health Insurance
• Tuition Reimbursement
• Relocation Assistance