Senior Technical Support Advocate
BoldrTacloban, Philippines
Posted June 9, 2025
Full Time
About the Company
Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.
Job Description
Boldr is a B-Corp dedicated to delivering world-class Client experiences through client support, feature explanation, and best practice guidance. They are seeking a Senior Technical Support Advocate to provide hands-on troubleshooting, feature explanation, and customer support, focusing on maintaining high-quality service and client satisfaction. The role involves collaborating with team members and adapting to evolving technologies.
Requirements
- Provide technical support via phone, email, and chat
- Diagnose, address, and resolve technical issues
- Participate in training sessions
- Take on additional responsibilities
- Strong conflict resolution skills
- Creative problem-solving skills
- Impeccable judgment
- Proactive attitude
- Remote work willingness
Benefits
- Private Health Insurance
- Paid Time Off
- Training & Development