Team Captain

Boldr is looking for a Team Captain to lead the Community Builders team, including Social Media Specialists, Hybrid Social Media Specialists, Content Coordinators, and Reviews & Marketplace Specialists. The Team Captain will be responsible for day-to-day leadership, performance, and development of the team, as well as fostering a high-performing, inclusive, and values-driven team culture.

Requirements

• Bachelor's/College degree in a relevant field.
• At least 3 years of supervisory or team leadership experience in customer experience or support environment.
• Experience supporting SaaS products and complex digital platforms.
• Experience with omnichannel environment.
• A general understanding of content moderation and community management.
• Intermediate knowledge of CRM systems (e.g., Zendesk, Salesforce preferred).
• Intermediate knowledge of Google Workspace and MS Office applications.
• Strong problem-solving and decision-making skills.
• Excellent verbal and written communication skills.
• Ability to quickly learn and navigate new technologies and systems.
• Openness to feedback and continuous professional growth.
• Willingness to learn about Data Science and Machine Learning concepts as they relate to operations and automation.

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance