Associate Manager, Marketplace & Refunds Optimisation

We're looking for an Associate Manager, Marketplace & Refunds Optimisation to join our Global Operations organisation. In this role, you’ll help define and scale how Bolt manages eater refunds and deductions across 16+ markets in Europe and Africa.

Requirements

• 4+ years of experience in Customer Experience, Strategy & Operations, Merchant Operations, Program Management, or similar roles within services, marketplaces, or tech-enabled businesses.
• Experience in process optimisation, operational excellence, policy management, or service recovery.
• Strong analytical skills with proficiency in data tools such as SQL, Looker, Tableau, or similar.
• Excellent communication and stakeholder management skills, with experience collaborating across global teams.
• Strong organisational and project management abilities — able to lead multiple initiatives simultaneously.

Benefits

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.