Senior Program Manager - Driver Growth (New Driver Retention)

We’re looking for an experienced Senior Program Manager to join our Driver Growth domain. The role involves overseeing program execution, driving success, and leading a program team to achieve goals.

Requirements

• Leading cross-functional collaboration to analyse new-driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams
• Owning and optimising the New Driver NPS survey, translating insights into clear actions that enhance the early driver experience.
• Developing data-driven driver profiles to tailor onboarding journeys and ensure new drivers receive the support most relevant to their needs.
• Defining and maintaining best practices for onboarding content and materials, ensuring clarity, consistency, and effectiveness at scale.
• Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams.
• Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one.

Benefits

• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.