Join a growing, successful company in an exciting and challenging field. This position will support the day-to-day operations of the Customer Service team, providing high-level service to Alliance customers.
Requirements
- Receives and enters orders in an accurate and timely manner.
- Processes EDI orders.
- Provides price quotes to customers for existing bill of materials.
- Provides consistent and timely follow-up on customer inquiries and order status.
- Secures pricing from vendors, coordinates deliveries, processes returns and expedites deliveries when necessary.
- Utilizes product knowledge to provide service to the customer.
- Loads and maintains customer part numbers in the CMIR.
- Adheres to customer product standards.
- Assists and maintains relationships with customers and suppliers.
- Runs daily reports and resolves customer and order issues.
- Assists customers with billing issues.
- Assists with Emergency Response orders.
Benefits
- Health, Dental and Vision Benefits
- Accident, Critical Illness, Hospital Indemnity
- FSA & HSA
- Employee Stock Ownership Plan (ESOP)
- Disability Benefits
- 401(k) Retirement Plan
- Life Insurance
- Employee Assistance Program
- Paid Holidays
- Paid Volunteer Time
- Personal Leave time
- Bonuses for achievement of branch and company goals
