Bilingual Member Experience Specialist

At Borrowell, we’re on a mission to help Canadians feel confident about their money. We empower individuals to take control of their financial futures by providing the tools and insights needed to understand, build, and use their credit effectively. Our team is diverse, inclusive, and driven by a shared passion for making a meaningful difference in the lives of Canadians.

Requirements

• Bilingual in French and English is required
• 2+ years of working with Zendesk (or a similar customer relationship management tool)
• 1+ year of customer service experience (in a financial services environment preferred)
• Excellent writing and editing skills
• Proven ability to deal with ambiguity in a rapidly changing business environment
• Strong organizational and prioritization skills

Benefits

• The Opportunity - join and have a major impact at a growing company that is helping make financial stability possible for everybody
• Comprehensive Health Benefits - medical, dental, vision, and paramedical health benefits for you and your family, with extra yearly coverage for psychotherapists and massage therapists
• Additional Health Benefits - virtual benefit offering that allows you to connect 24/7 with nurses, doctors and mental health professionals
• Maternity & Parental Leave Top-up - available to new parents
• WFH Reimbursement - we ship you gear like a laptop, mouse, keyboard, and you can reimburse additional items to make your workplace better for you
• Employee Development Benefit - annual reimbursements on payments to help your learning
• Givewell Benefit - 1 paid volunteer day a year to give back to the community
• Flexibility - flexible working hours and a flexible vacation policy