Patient Experience Representative I - Waltham (part time)

The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families.

Requirements

• Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
• Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
• Collaborates with referring providers and practices to manage complex patient issues
• Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
• Prepares for and attends shift handoffs and team huddles
• Collects and processes patient demographics, insurance
• Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
• Communicates with other departments for clinical and administrative services
• Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
• Participates in process improvement initiatives and supports internal changes to systems and procedures

Benefits

• Sign-on Bonus of $2,000 for full time positions, prorated for part-time positions