Senior Customer Support Specialist
BottomlineTexas, United States
Posted October 23, 2025
Full Time
About the Company
Bottomline is a global leader in business payments and cash management, offering secure solutions for corporate payments, cash management, and financial automation. With over 35 years of experience and expertise in handling $16 trillion in annual transactions, Bottomline provides comprehensive services including legal spend management, healthcare document automation, and mobile documentation, among others. The company's commitment to reimagining business payments and enhancing customer results is driven by its innovative approach to financial messaging, digital banking, and fraud prevention.
Job Description
Bottomline is a leading payments and cash management company seeking a Tier 1 Application Support Specialist for their customer support team. The role involves providing exceptional customer support via the Paymode Procure to Pay Platform, troubleshooting issues, and assisting users with navigating applications. The ideal candidate will demonstrate a passion for customer delight, communication skills, and a proactive approach to problem-solving.
Requirements
- Answer inbound calls and tickets, ensuring all customer contacts are responded to quickly.
- Actively manage assigned tickets to ensure adherence to SLAs.
- Conduct screen-share sessions with customers to troubleshoot issues.
- Deliver and perform against position and team performance metrics.
Benefits
- Competitive Salary
- Opportunity for Growth
- Inclusive Environment
