Director Customer Success

Director of Customer Success role at BR-DGE, a FinTech company in Edinburgh. The role is responsible for driving customer retention, expansion, and long-term value while aligning Customer Success with revenue objectives. The leader will own the customer lifecycle post-implementation and ensure customers achieve measurable outcomes that translate into renewals, upsells, and advocacy.

Requirements

• 10+ years of experience in Customer Success, Account Management, or Revenue leadership
• 2+ years leading a function
• Proven ownership of renewals and expansion revenue in a recurring-revenue business
• Strong commercial mindset with experience carrying or influencing revenue targets
• Deep understanding of payment or consumption metrics and customer economics
• Exceptional executive communication and stakeholder management skills

Benefits

• Competitive salary
• Benefits package
• Opportunity to work with a high-growth FinTech company