Biomedical Engineer (Support Specialist)

Brainlab is seeking a Biomedical Engineer (Support Specialist) to join their team. As a key member of the Customer Support team, the successful candidate will manage process and handle complex installations, repairs, and preventive maintenance to ensure the successful utilization of Brainlab products. They will also identify and communicate service-related trends based on end user experiences and system utilization as a means towards product improvement.

Requirements

• Manage process and handle complex installations, repairs, and preventive maintenance
• Manage and resolve product issues through independent troubleshooting and utilization of engineering expertise
• Identify and communicate service-related trends based on end user experiences and system utilization
• Act as key escalation point for technical regional onsite issues
• Drive continuous technical skill development to improve Customer Support related KPI’s
• Collaborate and strategize with Product Support team to provide regular content for team calls/meetings
• Manage communication process with customers
• Collaborate and strategize with Regional Support Manager to plan, organize, and implement all assigned service tasks within the region
• Maintain a professional demeanor during all interactions
• Teach end users and staff the process for the proper use of Brainlab equipment
• Manage the process for teaching customers on the services offered by Brainlab
• Keep abreast of developments regarding Brainlab and competitive products and services
• Successfully complete company and product trainings as needed to maintain required certifications
• Complete service documentation in a timely fashion to meet regulatory compliance
• Review, evaluate, and update Salesforce documentation for the region
• Manage and implement other special projects as requested by management

Benefits

• Medical
• Dental
• Life
• LTD
• STD
• 401k matching