Customer Support Team Lead (German Speaker)

BrainRocket is a global company seeking a passionate and experienced Customer Support Team Lead (German Speaker) to spearhead customer support efforts in a dynamic and collaborative environment.

Requirements

• Provide leadership to a team of 20+ employees
• Conduct training and development sessions for team members
• Handle escalated complaints effectively
• Monitor team performance and provide constructive feedback for improvement
• Ensure smooth operation of customer support workflows
• Maintain quality assurance processes
• Work towards monthly targets to improve key performance indicators
• Assist the CS Department in achieving quarterly targets
• Collaborate internally and externally to address and resolve matters efficiently
• Communicate with customers when necessary
• Identify issues and implement solutions by analyzing data and customer feedback
• Utilize data to identify trends and report findings to the Head of Support daily

Benefits

• Snacks in the Office
• 26 days of vacation per year
• 6 days of sick leaves without document required
• Attractive office location and facilities - Brain Embassy office
• Medical insurance for you and your partner
• Sports package
• Birthday, wedding, and newborn gifts
• Languages classes (partially paid by the Company)
• Career growth opportunities
• International corporate parties, great team-building events and activities