BrainRocket is a global company seeking a passionate and experienced Customer Support Team Lead (German Speaker) to spearhead customer support efforts in a dynamic and collaborative environment.
Requirements
- Provide leadership to a team of 20+ employees
- Conduct training and development sessions for team members
- Handle escalated complaints effectively
- Monitor team performance and provide constructive feedback for improvement
- Ensure smooth operation of customer support workflows
- Maintain quality assurance processes
- Work towards monthly targets to improve key performance indicators
- Assist the CS Department in achieving quarterly targets
- Collaborate internally and externally to address and resolve matters efficiently
- Communicate with customers when necessary
- Identify issues and implement solutions by analyzing data and customer feedback
- Utilize data to identify trends and report findings to the Head of Support daily
Benefits
- Snacks in the Office
- 26 days of vacation per year
- 6 days of sick leaves without document required
- Attractive office location and facilities - Brain Embassy office
- Medical insurance for you and your partner
- Sports package
- Birthday, wedding, and newborn gifts
- Languages classes (partially paid by the Company)
- Career growth opportunities
- International corporate parties, great team-building events and activities