Braze is seeking a Senior Customer Success Manager to work with high-profile established brands, helping them realize value from their investment in Braze. The ideal candidate is an established customer success professional with a proven track record in managing complex, high-value accounts and projects.
Requirements
- Own and assume ultimate responsibility for client renewals, retention, and net retention targets for your customers
- Be your customers' main point of contact and trusted advisor at Braze
- Partner with Account Executives to ensure excellent customer experience and commercial alignment
- Drive feature adoption by building a shared Success Plan with your customers
- Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
- Proactively analyze your customer product usage to identify opportunities and risks to account health
- Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
- Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
- Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze
- Coordinate with other Braze teams to ensure your customers receive the support they need simply and seamlessly
- Work with Onboarding Managers and other Customer Success Partners to seamlessly transition clients from onboarding to ongoing activity
- Act as a point of escalation for customers
- Provide mentorship to junior colleagues
Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
