RV Service Advisor

Bretz RV & Marine is seeking a passionate and professional RV service writer to greet customers, schedule appointments, and assist with vehicle maintenance. This position requires excellent communication skills, a strong work ethic, and a keen eye for detail. The role is sensitive due to pre-employment drug screening and involves handling customer concerns. Bretz RV is a family-owned dealership dedicated to outdoor enthusiasts.

Requirements

• Greet service department customers promptly and courteously
• Listen to each customer and articulate repair needs to techs
• Upsell recommended/additional services using low-pressure, high-integrity methods
• Provide accurate estimates of repair/maintenance costs
• Follow up on each repair and keep customers informed of the progress
• Sell and manage extended warranties
• Inspect repair quality and ensure that all work is complete
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Maintain Customer Satisfaction Index (CSI) scores

Benefits

• Comprehensive medical benefits package with multiple plan options
• 401(k) retirement plan with employer match
• Employee discounts and borrowing program
• Profit-sharing
• Comprehensive educational resources