Implementation Manager
BrightflagUnited States
Posted November 3, 2025
110000 - 120000 USD year
Full Time
About the Company
Brightflag is a leading AI-powered Legal Matter Management and E-Billing software as a service application.
Job Description
Brightflag is seeking an experienced Implementation Manager to lead customer implementations, working closely with Customer Success Managers, Sales, and Product. The IM will manage tasks like understanding customer needs, data migration, system integration, and user training.
Requirements
- 4+ years of hands-on experience in a customer-facing implementation role at a B2B SaaS company
- Expertise in project planning and risk management for multiple simultaneous projects
- Experience not just as a project manager, but also as a product expert and consultant
- Familiarity with waterfall and agile (Scrum) methodologies
- Understanding of data ETL, migration tasks, and software/web technologies
- Excellent communication, presentation, and customer-facing skills
- Strong time management, organization, and multitasking abilities
- Proficient in Microsoft Office, Smartsheet, Jira, and similar tools
- Deadline-driven, self-motivated, and adaptable to remote work environments
Benefits
- 401(k) plan with company match
- 20 days holidays
- Comprehensive health insurance
- Flexible work location and work patterns
