This role will serve as the primary connection between clients, case management staff, service providers, and landlords/property managers. The Housing Coordinator will ensure client well-being and unit habitability by conducting weekly, monthly, and quarterly unit visits at the clients' residence.
Requirements
- Conduct intakes and assessments with clients residing in various types of residency throughout San Mateo County.
- Work collaboratively with external multi-disciplinary teams of care coordinators, nursing facility staff, home modification vendors, fiscal agencies, and other organizations to arrange community transition activities;
- Assist clients with review and understanding of lease and program agreements;
- Act as single point of contact for property managers and landlords to resolve tenant issues, and maintain regular communication
- Respond to housing and tenant related emergencies during normal business and after hours to include submitting and following-up on tenant maintenance requests;
- Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participants through the process to obtaining the request
- Educate landlords, property managers, families, and community members about the housing needs of identified program participants, and provide appropriate advocacy on behalf of our clients
- Research affordable housing options through public housing, nonprofit housing, and other community opportunities within San Mateo County
- Assist in mediation of tenant conflicts and/or other housing-related issues, and expected to handle irritated, belligerent, or upset tenants and/or landlords with calmness, diplomacy, and good social skills
- Assist clients with affordable housing and low-income rental applications
- Maintain Brilliant Corners housing registry database
- Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of program participants
- Attend meetings as needed
- Other duties related to the specifics of this program, as assigned
Benefits
- Health Care Plan (Medical, Dental, & Vision)
- Retirement Plan (With 5% Match)
- Life Insurance (Basic, Voluntary and AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
- Training & Development
- Wellness Resources
