Jewelry Consultant (Part Time)

Jewelry Consultant (Part Time) - Washington, D.C. Our Jewelry Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in-person and virtual appointments, phones, or live-chat! These team members assist our customers in finding their best jewelry match from our luxury product line.

Requirements

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations, creating memorable and personalized experiences for each customer.
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high-quality product
• Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
• Call customers to confirm showroom appointments and answer any pre-appointment questions.
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
• Open and/or close the showroom and waiting area. · Use our ERP system to manage your tasks and communicate cross-functionally.
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Benefits

• Career Growth
• Diverse, mission-minded team
• Employee Discounts
• Sales Incentive Programs
• Mental Wellness Perks
• Giving Back and Volunteer Opportunities
• 401k match
• Parental Leave
• Pre-Tax Commuter Benefits