Employee Benefits Service Operations Leader
Brown & Brown InsuranceFort Lauderdale, Florida, United States
Posted December 15, 2025
Full Time
About the Company
Brown & Brown delivers risk management solutions to help protect and preserve what our customers value most. Our three business segments—Retail, Programs and Wholesale Brokerage—offer a wide range of insurance solutions to businesses and individuals. We are one of the insurance industry’s most powerful and influential leaders, with a strong, deeply rooted cultural foundation built on integrity, innovation, superior capabilities and discipline. The Power of WE ignites our performance, and while diverse and varied in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers. Brown & Brown is proud to be certified as a Great Place to Work®, and we are always actively looking for talented teammates who embrace our culture to join our winning team. Find us on the NYSE as BRO.
Job Description
Brown & Brown is seeking an Employee Benefits Service Leader to join our growing team in Fort Lauderdale, FL. The Service Operations Leader provides overall oversight of the Service operational functions, leads the Service team, manages a book of business, and supports the Benefits Leader on department projects and initiatives.
Requirements
- Lead a team consisting of 1-15 operations teammates.
- Develop and maintain operational workflows, procedures, controls and training for the Service Operations Team
- Serve as final escalation contact for all operations matters
- Oversee, adapt, and modify core deliverables and projects to keep in line with industry trends
- Manage a book of business consisting of assigned clients’ employee benefits programs
- Drive day-to-day client relationships
- Licensure and Certifications: Florida 2-15 required
Benefits
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Paid Time Off, Holidays, Preferred Partner Discounts and more.