Senior Account Manager, Tailored Solutions Model

We are seeking a Senior Account Manager to support Account Executives on an assigned book of business, executing strategy deliverables for clients and serving as the primary contact for day-to-day issue resolution. The ideal candidate will have strong relationships with clients and insurance carriers, superior group insurance expertise, and excellent communication skills.

Requirements

• Establish strong relationship with clients and insurance carriers
• Act as primary contact for clients regarding all aspects of their employee benefits insurance plans
• Marshal the appropriate resources to resolve client issues
• Attend client meetings and serve as an additional source of consultation for the client
• Demonstrate group insurance expertise and superior level of knowledge when assisting with insurance plan questions and issue resolution
• Own the development of Requests for Proposal (RFP) and Requests for Information (RFI)
• Oversee the maintenance of current and historical plan designs, process maps, rates, plan documents and other pertinent client information
• Perform certificate and contract reviews and plan design analyses
• Attend and participate in claim audits
• Identify, assess, resolve, and/or escalate issues, concerns or challenges as needed

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Paid Time Off, Holidays, Preferred Partner Discounts and more