Computer User Support Specialist
BRSBethesda, Maryland, United States
Posted January 8, 2026
- 68000 USD
Full Time
About the Company
BRS is a full‑service provider of barcode and labeling solutions, offering a comprehensive suite that includes custom labels, thermal printers, RFID technology, and wireless scanning equipment. The company specializes in end‑to‑end traceability for industries such as pharmaceuticals, cold‑chain, and retail, delivering tailored solutions from scanner selection to preventative maintenance and software integration. With a network of equipment partners and a dedicated consulting team, BRS can design and implement barcode workflows that meet specific operational needs, from small‑batch coupon printing to large‑scale inventory management. BRS’s distinctive value lies in its ability to combine hardware, consumables, and expert consulting into a single, seamless solution that ensures accuracy, compliance, and efficiency.
Job Description
Vista Global Solutions, LLC is seeking a Computer User Support Specialist to support our ongoing mission in Bethesda, MD.
Requirements
- Serve as the first point of contact for end users reporting technical issues
- Deliver Incident, Problem, and Request Management support
- Provide End User Device (EUD) support
- Diagnose, troubleshoot, and resolve technical issues within defined Service Level Agreements (SLAs)
- Accurately document troubleshooting steps and resolutions within the ticketing system
- Access, manage, and close assigned tickets
- Perform computer troubleshooting and setup activities
- Pull system and server log files and coordinate with Tier 3 support for advanced diagnostics
- Resolve common customer issues by applying known fixes and established procedures
- Support break-fix activities, software upgrades, and routine maintenance as needed
- Perform computer imaging, software installation, printer setup, and hardware configuration
- Collect end-of-life hardware and peripherals and prepare items for disposal in accordance with applicable regulations
- Effectively multi-task 3–5 concurrent support activities while maintaining accuracy and service quality
- Work within a Cisco Finesse call center environment to respond to end-user phone calls
- Provide virtual support via Google Meet, consulting with users to troubleshoot and resolve issues
- Maintain the ability to quickly recall and apply established support techniques
- Support shift work and/or on-call rotations as required
Benefits
- Paid holidays
- Paid time off including sick and vacation leave
- Medical, dental and vision insurance
- Flexible spending accounts
- Short and long term disability
- Company paid life insurance
- 401(k) with a company match and discretionary profit sharing
- Tuition reimbursement
