Bruker is a global leader in scientific instruments and high value analytical and diagnostic solutions. We are seeking Service Engineers to work on rotating shifts, including weekends and public holidays, to diagnose and resolve technical problems at customers' sites in Taiwan.
Requirements
- On-site diagnose and resolve technical problems
- Performs preventative maintenance
- Provides technical assistance to Installation Engineer onsite as needed
- Escalate field issues to Technical Support Team and follow up on solutions to address and fix issues in a timely manner
- Diagnosing, research, experiment, test, develop, optimize, communicate and execute the most efficient solution plan for complex electro-mechanical hardware or software instrument issues and user issues
- Maximizing instrument and/or accessory capability and performance to meet specification and/or customer application requirement
- Creating and maintaining service record or daily report of activity in database
- Escalating the issue on time and follow up on solutions to address and fix issues in a timely manner
- Providing basic application support to enhance time-to-solution
- Providing user training and guidance to end-users
- Installation and qualify BNSM instrument, upgrade, and/or accessories
