Implementation & Training Specialist

We are seeking an Implementation & Training Specialist to support the implementation of our primarily cloud-based ERP software for local governments and utility districts across the country, with an added focus on clients in Indiana.

Requirements

• Ability to Define, analyze, and interpret client business needs and procedures autonomously, aligning them with project objectives
• Independently configure and customize ERP systems in line with client’s operational methods and BS&A’s recommended practices
• Develop user documentation and guidance materials for customers
• Conduct software training for end-users both remotely and in-person
• Deliver outstanding customer support and address client concerns throughout the implementation process
• Ability to work independently, manage personal tasks effectively, take initiative in problem-solving, and meet deadlines
• Prior experience with SaaS platforms, especially Government Technology SaaS solutions, is desirable but not required

Benefits

• Health Insurance – BCBS of Michigan – Employer-paid premium
• Health Savings Plan – Employer contributes 75%
• Dental Insurance – Employer-paid premium
• Vision Insurance – Employer-paid premium
• Retirement – 401(k) – Employer-paid
• Retirement – 401(k) – Employer matches 50% of team member contribution
• Paid Parental Leave
• Disability Insurance – Employer-paid premium
• Life Insurance – Employer-paid premium
• Generous PTO and Holiday Time
• Company-sponsored events