At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.
Requirements
- Own a book of business of clients representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
- Directly manage client relationship(s); ensure delivery quality and timeliness
- Own project plans, governance & stewardships for our clients
- Organize regular client meetings to ensure excellent customer service
- Responsible for contractual compliance and managing financials
- Hire and equip great people that reflect our core values; Higher Standards, Greater Accountability, & More Fun
- Forecast and manage staffing levels and associated expenses
- People management, career development coaching
- Provide day to day guidance to the service delivery team
- Assist in product strategy rollout of new technology and services to our clients
- Drive efficiency through standard operating procedures (creation, refinements, and adherence) and through automation and challenging the status quo
- Coordinate business strategy with bswift's leadership team: call center, COBRA/FSA, billing team, Product Management, additional COE Sharded Operations groups, and IT team as needed.
- Assist in sales and marketing efforts as needed
- Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners
Benefits
- Comprehensive Health Benefits
- Competitive Compensation
- Retirement Savings Plans
- Professional Development
- Supportive Culture
- Employee Wellbeing Initiatives
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Remote work option
- Four Day Work Week
- Generous Parental Leave