Director, Service Delivery

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Requirements

• Own a book of business of clients representing $5,000,000 to $8,000,000+ in annualized recurring revenue (ARR).
• Directly manage client relationship(s); ensure delivery quality and timeliness
• Own project plans, governance & stewardships for our clients
• Organize regular client meetings to ensure excellent customer service
• Responsible for contractual compliance and managing financials
• Hire and equip great people that reflect our core values; Higher Standards, Greater Accountability, & More Fun
• Forecast and manage staffing levels and associated expenses
• People management, career development coaching
• Provide day to day guidance to the service delivery team
• Assist in product strategy rollout of new technology and services to our clients
• Drive efficiency through standard operating procedures (creation, refinements, and adherence) and through automation and challenging the status quo
• Coordinate business strategy with bswift's leadership team: call center, COBRA/FSA, billing team, Product Management, additional COE Sharded Operations groups, and IT team as needed.
• Assist in sales and marketing efforts as needed
• Consistently reflect our core values of higher standards, greater accountability, and more fun to bswift associates, clients, and partners

Benefits

• Comprehensive Health Benefits
• Competitive Compensation
• Retirement Savings Plans
• Professional Development
• Supportive Culture
• Employee Wellbeing Initiatives
• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Remote work option
• Four Day Work Week
• Generous Parental Leave