Product Lead, Customer Sales Journey
BT GroupBirmingham, England, United Kingdom • Bristol, England, United Kingdom • London, England, United Kingdom • England, United Kingdom
Posted January 21, 2026
Full Time
About the Company
BT is a global leader in secure connectivity and collaboration platforms for businesses of all shapes and sizes. We value diversity and inclusion and believe in making a positive impact.
Job Description
The Product Lead, Customer Sales Journey is responsible for creating a seamless digital purchase experience for customers, driving revenue growth and improving online sales funnels. The role involves setting strategy and roadmap for the digital sales funnel, using customer insight and data to optimize sales journeys, and leading cross-functional squads to deliver high-quality digital sales experiences.
Requirements
- Strong digital product leadership experience
- Ability to optimise sales funnels through conversion improvement and A/B testing
- Solid understanding of customer experience and UX design
- Confident in using data and commercial metrics to drive decisions
- Highly collaborative and comfortable working with multiple teams
- Experience coaching and leading product managers
Benefits
- Annual on target bonus
- Car allowance
- Family health cover
- BT Pension scheme
- Annual leave
- Bank holidays
- Carer's leave
- Family Leave policy
- Enhanced women's health support
- Life Assurance
- Exclusive colleague discounts
- My Discounts
- Discounted EE TV
- Option to join the Healthcare Cash Plan
- Volunteering days
- Electric vehicle salary sacrifice arrangement
- 24/7 private virtual GP appointments