Commercial Customer Success Manager
Builder.ioUnited States
Posted December 22, 2025
155000 - 200000 USD year
Full Time
About the Company
Builder.io is pioneering the space between design and development, creating a new category of Visual Development Platform that transforms how teams build digital products.
Job Description
Builder.io is driving the future of visual coding by making it compatible with every tech stack and accessible to every team. We are looking for a Commercial Customer Success Manager to support our fast-growing Commercial segment.
Requirements
- Manage a dynamic, high-volume book of business made up of Builder’s mid-market customers
- Drive product adoption by proactively identifying usage gaps and consulting with customers on solutions
- Lead and support scaled customer programs such as webinars, office hours, and lifecycle campaigns
- Partner closely with Account Executives and Customer Engineers to align on customer outcomes
- Respond to inbound customer needs via channels like email and Slack, balancing speed and strategic insight
- Create and iterate on content to help customers self-serve and grow, including guides, playbooks, and in-app messaging
- Champion the customer by sharing insights with Product, Engineering, and Marketing to shape Builder’s roadmap and GTM motions
- Contribute ideas, experiments, and innovations that improve how we deliver value at scale
Benefits
- Unlimited time off
- Mental health days
- Paid parental leave
- $500 home office improvement budget
- $500 annual learning & development budget
- Co-working space reimbursement
- Health Insurance
- Additional Insurance
- 401k (for US based team members)
- Real equity