Director of Customer Success
BuildoutUnited States
Posted December 3, 2025
110000 - 125000 USD year
Full Time
About the Company
Buildout is a family of CRE software products that help the best brokers to find, win, market, and transact properties to maximize their deal efforts and maximize wins.
Job Description
Buildout is seeking an entrepreneurial Director of Customer Success to lead and architect our Customer Success organization. This is a critical leadership role that requires a blend of strategic platform expertise, operational rigor, content creation prowess, and cross-functional leadership.
Requirements
- 3+ years of experience in post-sale, customer-facing roles
- 2+ years of experience managing CSMs or similar post-sale customer-facing roles
- Experience designing and building triggers and playbooks in a customer success platform such as Planhat, Gainsight, ChurnZero
- Proven ability to drive results, with a track record of hitting retention and cross-sell referral targets
Benefits
- Impactful insurance and benefit options
- Flexible PTO
- 14 paid company holidays
- Paid parental leave
- Give back days
- 401(k) with 4% company match and immediate vesting
- Fully remote work culture
- Monthly remote work reimbursement ($600/year)
- Annual, in-person company kickoff