Customer Success Manager

We’re looking for a Customer Success Manager to help our growing customer base succeed with our platform. This role is perfect for someone who thrives in a fast-paced startup environment, knows how to juggle multiple accounts, and is passionate about building strong, lasting relationships.

Requirements

• 3-5 years of experience in Customer Success in the B2B SaaS space
• Proven experience managing a large book of accounts with varying needs
• Previous startup experience—comfortable with ambiguity, change, and building from scratch
• Strong understanding of customer retention strategies and handling escalations effectively
• Excellent communication skills—able to explain complex solutions simply and clearly
• Ability to build trust quickly and foster strong customer relationships
• Organized, self-motivated, and able to manage competing priorities with minimal oversight

Benefits

• Fully Remote
• Medical, Vision and Dental Insurance
• Reimbursement for educational courses